Complaints
Staff work hard in school to ensure that we provide the best possible education and setting for children. At times we do appreciate that things can go wrong and something may have happened which you are unhappy about or need to have investigated futher. We welcome contact from parents to help try to sort things out at the earliest opportunity and to help you decide who you need to speak with first, please see the information below:
| Something has happened in class | First point of contact is your child's class teacher as they may be unaware of what has happened and need the opportunity to look into this for you. |
For children in Reception, Year 1 and Year 2 our Key Stage Leader is there to support you if you have reported a concern to the class teacher but it has not been resolved | Second point of contact is the Key Stage Leader (manager of the department) is Mrs Ferguson and she can be contacted l.ferguson@st-peter-st-pauls.lancs.sch.uk or by ringing school 01254 884522 to arrange a time to meet with her.
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For children in Year 3/4/5/6 our Key Stage Leader is there to support you if you have reported a concern to the class teacher but it has not been resolved | Second point of contact is the Key Stage Leader (manager of the department) is Mrs Chandler and she can be contacted a.chandler @st-peter-st-pauls.lancs.sch.uk or by ringing school 01254 884522 to arrange a time to meet with her. |
For any concerns that have not been resolved after speaking with the class teacher and key stage leader
| Please contact the Deputy Headteacher Mrs Chandler or the headteacher Mrs Clarkson, either by phone 01254 884522 or by email head@st-peter-st-pauls.lancs.sch.uk |
| If you have been through all the channels above and are still not happy please see the Complaints Policy document below for information about how to escalate your complaint. |